Return and Refund Policy

At GAZELLE, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product. Exchange is only offered Nationwide and thus, this service is not available for International Customers.

How to file for a return?

To return or exchange a product please email us the order # with product name and issue at SUPPORT@GAZELLEBYROMAABBAS and our customer care agent will get in contact with you. Alternatively you can call us on +92 324 7101268 from Monday to Saturday between 10:00 am - 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 7 days of receiving your order. 

Procedure:

Step 1: If you find the product faulty in terms of its quality of work, size of the outfit, you should get back to us within 48 hours of order delivery.

Step 2: After that you have to generate a query, to the Customer Care division of GAZELLE via Whats App or E-mail.

Step 3: Company will look into the issue and get right back to you within next 48 hours.

Step 4: After reviewing the nature of the complain, we may offer you an exchange or store credit of less or equal value with a validity date of the credit. 

In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.

All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, GAZELLE will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced.

Note: We have made every effort to display the colors of our products that appear on gazellebyromaabbas.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. Thus, in case of minor color variation, return application would not be applicable.

Further, in case of customized orders, GAZELLE shall have the right to alter or modify the design, production, and other materials of any of its products and to substitute material equal to or superior to that originally specified. 

Cases to ask for refund:

Before your parcel leaves our warehouse, it is fully checked and controlled by our Quality Control team. If you receive an item, which is damaged, or the order is not as per the order form, or a different item has been shipped, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges.